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FIRSTCall is a genuine Australian made and owned quality product

Stay Safe and Secure in Your Own Home. FIRSTCall can alert your family and friends, or emergency services, that you need assistance

Manufacturing medical alarms in Australia since 1983

Supplied fully programmed - no extra charge

FIRSTCall is supplied fully set up and ready to use

24/7 Monitoring Option also available

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There are 2 ways to use FirstCall

Family and Friends

Calls up to 5 telephone numbers of family members and friends, and plays a personal voice message requesting help - Can also call the 000 emergency call service as a back-up contact

This option is most suitable if you have family and friends living close-by. There are no monthly monitoring fees for the Family and Friends option.

Using 24/7 Monitoring Service

You can choose to send all calls for assistance to a 24/7 professional monitoring service. The Emergency Operator will make sure you receive help.

This option is best for people who do not have family or friends living close-by.

There is a small additional set-up charge. Monthly monitoring fees apply, charged quarterly to your credit card.

Why Choose FirstCall

Australian Made and Owned - quality medical alarms since 1982

FirstCall Comes Fully Programmed and Ready to Use - No tricky number programming or voice recording.

Crystal Clear Voice - Responders hear a clear and concise voice message

FirstCall is Simple - Plug and Play - Just plug it in and give it a test.

Durable, Lightweight, Waterproof * Pendant - No regular battery replacement or charging required. The pendant battery lasts for many years.

Available Australia Wide - Delivered by Australia Post

NBN Information

* The FirstCall pendant is waterproof to environmental standard IP67
Get into contact with us and we will call you back during office hours, usually within 24 hours
Contact Us


“Connecting First Call was so easy, we received it in two or three days and all we needed to do was plug it in to the power and phone point.” - Charles W. Botany NSW

“My father has used his First Call alarm several times when he needed help in the middle of the night. The voice message was very clear and we were able to get to him quickly.” - James T. Tamworth NSW

First Call is a fantastic service. We started by sending calls to family and friends and as my mum’s condition changed we switched to the 24/7 monitoring option.” - Julie and Tom F. Newcastle NSW


Compliant with Australian and New Zealand Telecommunications and Radio Communications Standards.


When used with a 24/7 Monitoring Service, the FirstCall Medical Alarm fully complies with Australian Standard AS4607 - Personal Response Services.