How it Works


FirstCall is a Medical Alarm which can summon help in an emergency by sending calls either to family and friends or a 24/7 monitoring service.

The FirstCall system consists of a lightweight waterproof pendant or watch which you carry with you or wear at home, and an alarm unit which is plugged into your telephone line and into a power point.

The pendant or watch can be worn in the bath or shower and will normally work around the average sized home and garden.

When you press the FirstCall pendant or watch, the alarm unit will sound an alarm and will then automatically call up to five pre-programmed contact phone numbers to request urgent assistance.






FirstCall can directly call family members and friends. When family and friends take all the calls there are no ongoing monthly monitoring fees – all you pay is the one-off purchase price and a small delivery fee, and there are no contracts to sign.

When your family or friends answer the call they will hear the voice message and will immediately know that you need assistance.

Additionally, they may then be able to speak to you over the sensitive FirstCall loudspeaker in the alarm unit (though this is not necessary for them to know that you need help).

Your family and friends will be able to receive your calls for assistance anywhere they have a fixed or mobile phone service, even if they are out shopping etc.

Calls to answering machines and voice mailboxes will not be counted as a successful call and the FirstCall alarm will continue to call other contacts. However, the personal voice message will be left on any voice mailbox.

The FirstCall alarm will also call family and friends if the mains-power has been disconnected for more than a few hours, however to avoid inconveniencing people, those calls will not be made late at night.



FirstCall can also call a 24-hour monitoring service. Although 24-hour monitoring incurs a small ongoing monthly fee, it does provide a greater level of security and lessens the anxiety you may feel about inconveniencing others.

If you choose this option, your FirstCall alarm will call the Monitoring Service where a trained Operator will receive your call. The Operator will automatically know who you are and that you need assistance, and will then attempt to speak with you over FirstCall’s sensitive loudspeaker.

If the Operator cannot speak with you, or depending on the circumstances and your pre-completed instructions, the Operator may call your family and friends, or even call an ambulance or other emergency services.

Additionally, the Monitoring Service will automatically and silently check the operation of your alarm unit each week, and will also receive all mains-power fail calls.



We all know that things change, and one of the great advantages of FirstCall is that it can change as your needs change.

FirstCall can easily be switched over to call a 24-hour monitoring service instead of your family and friends.

All you need to do is call us on 1300 40 80 80 and we can arrange everything for you.



Installation is very easy. FirstCall comes fully programmed with your personal voice message and all your contact phone numbers. When you receive your FirstCall, just plug it into a power point and the telephone socket and follow the simple step-by-step instructions.

Our help-line is also there to assist you.

Although powerful on the inside, the FirstCall Medical Alarm has been designed to be unobtrusive and very simple to use. The user manual is clear and easy to follow.






The FirstCall pendant uses a lithium battery and should last for many years.



Download the complete Firstcall User and Installation Manual and the 24/7 Monitoring Service Manual from the Downloads section.

  • Quality Australian made
  • Fully set-up and ready to go
  • No programming charge
  • Over 30 years experience
  • Proven and trusted