The National Broadband Network (the NBN) is rolling-out through Australia, and eventually will replace the old copper telephone network.

If you have recently been contacted about the NBN, there is no hurry. From the time the NBN is rolled out in your area you have approximately 18 months to connect to the NBN service. After the 18-month period has expired your existing telephone service will be cut-off.

It is important that you tell everyone who contacts you about the NBN that you have a FirstCall Medical Alarm and that you require a voice service.

There are three basic types of the NBN: Fibre-to-the-Home, Multi-Technology-Mix, and Satellite.

If you live in a remote rural area you are likely to be serviced by satellite NBN. If you have a satellite NBN service your telephone service will not be affected.

Need help connecting FirstCall to the NBN Fibre-to-the-Node or HFC Cable systems?

1. Fibre-to-the-Home (FttH)

This was the type of NBN service rolled-out in first-release NBN areas. It is also likely you will have this type of NBN service in brand new housing estates. All medical alarms supplied by FirstCall have been tested and work correctly on the NBN Fibre-to-the-Home system. All your existing telephones, and the FirstCall Medical Alarm, are connected to the UNI-V socket on the NBN modem. Tell your service provider that you need the UNI-V service (universal voice service) and a battery back-up power supply for your NBN equipment.

2. Multi-Technology Mix - Fibre to the Node (FttN), HFC cable systems, and Fibre to the Kerb (FttK)

This is the type of NBN service currently being rolled out to most Australian homes. FirstCall Medical Alarms will work on the FttN, HFC or FttK systems, but as those systems do not have any battery back-up, they will not be able to work during a mains power failure or a blackout. The FirstCall alarm is connected to the analogue telephone connection on the NBN modem. Tell your service provider that you need to keep using your existing telephones. We recommend Telstra.

IMPORTANT - The NBN Fibre-to-the-Home system (FttH) needs a battery back-up power supply in your home so the medical alarm can continue to operate during a mains power failure. Please tell your service provider that you have a medical alarm and that you need a battery back-up power supply for the NBN modem.

The Fibre-to-the-Node and HFC-Cable NBN systems cannot be battery backed-up. Your telephones and any medical or security alarm will not be able to work during a mains power failure.

We do not yet have sufficien experience with the new NBN Fibre to the Kerb system but it may be possible to battery back-up the in-home modem and have the NBN network still operational.

If you are concerned about not having a working medical alarm during a mains power failure, please contact FirstCall for alternatives, such as a wireless medical alarm. Unfortunately, these alternatives are much more expensive and require a reliable mobile phone service.

To minimize interruption to your telephone service during the changeover to the NBN, we recommend that you register your medical alarm at https://www.nbnco.com.au

You can also contact NBN by calling 1800 227 300 or emailing info@nbnco.com.au.

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