Returns Policy

If for any reason you are not completely satisfied, within 30 days of purchase FirstCall will refund the full purchase price of the returned goods less delivery charges.

All goods must be returned in their original condition. A refund will not apply to goods which have been damaged after delivery or are returned in poor or dirty condition, or if any attempt has been made to alter the goods.

The customer assumes any and all risk of lost, theft, or damage to goods during transit. FirstCall Medical Alarms will not be responsible for parcels lost or damaged in transit if you choose not to insure. We recommend that you return the product via registered post and that you pre pay all postage. We advise you to take out item-tracking and insurance for the returned goods.

All postage and insurance costs are to be paid by the customer.

  • Quality Australian made
  • Fully set-up and ready to go
  • No programming charge
  • Over 30 years experience
  • Proven and trusted