Returns Policy

If for any reason you are not completely satisfied, within 30 days of purchase FirstCall will refund the full purchase price of the returned goods less delivery charges any used phone SIM charges.

Please ensure that you test the FirstCall alarm on receipt. FirstCall will check the expected 3G/4G mobile phone network coverage in your area, however we cannot be 100% sure of network coverage in all situations. If you believe there is a technical incompatibility or a poor 4G/3G mobile phone signal that prevents correct operation within your home, please contact FirstCall within the 30-day returns period. If the issue cannot be resolved to your satisfaction FirstCall will refund the full purchase price of the returned goods less delivery charges and any used phone SIM charges.

All goods must be returned in their original condition. A refund will not apply to goods which have been damaged after delivery or are returned in poor or dirty condition or if any attempt has been made to alter the goods.

All postage and insurance costs are to be paid by the customer.

The customer assumes any and all risk of lost, theft, or damage to returned goods during transit. FirstCall Medical Alarms will not be responsible for parcels lost or damaged in transit if you choose not to insure. We recommend that you return the product via Registered post and that you pre-pay all postage. We advise you to take out item-tracking and insurance for the returned goods.

We reserve the right to change the Returns Policy from time to time by notice, which may be in the form of a notice posted on our website at www.firstcallmedicalalarms.com.au Any such changes will not affect previous orders.